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Patients & Visitors

The Services Al Amal Provide: VaccinationsEmergencyMedicineand More

You have the right to:

  1. Receive a copy of “Patient and Family Bill of Rights and Resposibilities” at the earliest possible moment from Reception or Nursing staff and if for any reason you cannot understand it, please contact Customer Care for help.
  2. Receive a comprehensive care given without discrimination by competent personnel that reflects consideration of your personal values, believes with effective use of time and as per M.O.H & NHRA laws and regulations.
  3. Expect emergency procedures to be carried out without delay.
  4. Have appropriate assessment and management of pain.
  5. Participate in your Treatment Plan details including Care Decisions & Process
  6. Be provided with information upon discharge of your continuing health care requirements and the means for meeting them.
  7. Refuse or Discontinue the treatment to the extent permitted by law, and to be informed of the potential consequences of any such action, and accordingly you will sign a form prepared for that.
  8. Sign the necessary informed consent prior to the start of any Surgery, Invasive Procedures, Anesthesia, Blood / Blood Products Transfusion except in emergencies.
  1. To know the hospital Mission & Vision.
  2. To know the Identity of your caregiver.
  3. To receive complete and current information from treating doctor “once Final Diagnosis is reached “regarding the diagnosis, treatment and potential Benefit and drawbacks of proposed treatment, likelihood of successful treatment and possible problem related to treatment, in terms that you can understand
  4. When it is not medically advisable the information pertaining to your condition shall be given on your behalf to your designated / legal representative.
  5. To receive appropriate explanation of the cost of your treatment.
  6. Patient is informed if their needs exceeds the availability of facilities provided.
  7. Voice complaint regarding your care through the Customer Care or through suggestions boxes. The result will be given to you by Customer Care as soon as possible.
  8. You have the right to seek a second opinion without fear of compromise to care as per financial policy of the hospital and to know the available source of care for your condition and other alternative treatment inside or outside the hospital.
  9. We support your choice if you are willing to do organ and tissue donations “although we do not provide this service” you can call SMC 17288888 to receive full information.
  1. Protect your privacy while receiving services.
  2. Protect your privacy while receiving services.
  3. Request the room transfer if another patient in the room unreasonably disturbing you and another room equally suitable for your care need is available.
  4. Have all information, records pertaining to your medical care treated as confidential except as otherwise provided by law, or third party contractual agreement.
  5. Have your medical record confidential, protected from loss or misuse and read only by individuals involved in your care or by individual authorized by law or regulation.
  6. Not to be involved in any Experimental, Researches, Donor program, or educational activities unless you have a prior informed consent.
  1. To be provided with a safety mechanism surrounding your care within the framework established by the hospital.
  2. To be provided with a safety mechanism for your valuables from loose or theft when needed.
  3. To be protected from physical, verbal or psychological assault.